CHANGING OR CANCELLING YOUR ORDER

We get it, plans can change. Here's what we can and can't do, and when.

Changing Your Order

Before production starts
Size, colour, line type and accessories can all be changed. Email sales@jyro.com with your order number and what you want changed at no extra cost.

Once production has started
For custom canopies, colour and size are locked. The fabric is already cut. We may be able to change line type, but it will depend on what stage in production your order is.

Not sure where your order sits?
Email us your order number and we'll tell you.

Cancelling your order

To cancel, email sales@jyro.com with your order number and we'll sort out the rest. If there is any payment against the order, we'll organise a refund via the original payment method. Refunds can take up to 10 working days depending on the payment method.

If you just haven't paid

If an order sits unpaid for six weeks, we release the canopy to stock and cancel the order. If money is the issue or your circumstances have changed, talk to us before that happens. We'd rather hold it for you.

Changing your shipping address

Tell us as early as you can. Once a canopy is with FedEx, changing the address can delay shipments, sometimes expensive and more often than not, impossible to change once it has left the factory. You can edit your shipping address up to 24 hours before the shipment is processed through your online account. Or email sales@jyro.com with your order number and the full address including a street number. No PO Boxes please! FedEx will not ship to them.

Ordered through a dealer? Talk to your dealer first as they handle changes and cancellations on orders placed through them.